Want to make really efective knowledge mangement software for USA companies. From where I can get any data "how many companies are using knowledge management system or software" etc. ? Please help.
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No, it is not needed. Companies survived for hundreds of years without it.
Try ibm.com for statistics.
Check out Oracle’s Siebel Customer Relationship Management Software. I think it will be what you are looking for. Perficient.com is a good place to learn about the people that implement it.